Pending order verification and credit approval, orders will be dispatched usually within 3 business days of our receipt of your order. Additionally, dispatch delays for some orders may occur due to the high volume of orders placed during promotional periods or sales.
Shipping & Handling:
International Shipping:
We will ship out by FEDEX/DHL/EMS/AIR MAIL/SAL/E-express/ECMS.
All shipping methods will provide tracking number.
It may take 7~30 days for the delivery to your address, however,
we cannot guarantee the arrival date, we appreciate your understanding.
If JAPAN/HK POST is suspended service to your country/City,
we will contact you again for alternative or change to another currier (if same shipping cost).
At the same time, it may take longer or delay depends on the post office in your country.
International / HK Local Custom & Tax & Special Warehousing*:
About the import duties, taxes, Special Warehousing and charges are NOT included in the product price or shipping fee, for these fee are the buyer's responsibility.
Please check with your country's customs department or service provider for more information.
*Special warehousing means if the delivery address is a wharf, airport, logistics company / center / warehouse, bonded area or customs supervision area. We WILL NOT prepaid warehousing fees service.
*若派件地址為碼頭、機場、物流公司／中心／倉庫、保稅區、海關監管區等地址,本店不會為客戶提供墊付入倉。
以下物流服務商為本公司使用之指定快遞服務提供:
We are NOT responsible for packages that are lost through the services of the postal carrier.
We will assist in providing information if in the unfortunate circumstance that you packages are lost.
Refusal of purchased item(s) acceptance:
In the event of the Receiver refuses delivery; or fail to pay for shipment charges or customs duties or warehousing service fees;
or the Shipment is deemed to be unacceptable; or the purchased item(s) has been undervalued for customs purposes;
or the Receiver cannot be reasonably identified or located, the purchased item(s) will be returned to Misutabai TOY,
all costs incurred will be charged to customer.
Should the customer requests the second trial for purchased item(s) to redelivered,
all costs and expenses will be beard solely by the customer.